- What types of carpets and rugs do you clean?
- We clean fitted carpets, carpet tiles, stairs and landings, along with every kind of loose rug: wool, natural silk, viscose, cotton, kilim, and hand-knotted Persian and oriental pieces. Carpet and rug care is all we do. Focusing on these textiles is what allows our technicians to build the day-to-day expertise needed to match the cleaning chemistry to your specific fibre, so that even delicate, high-value pieces are cleaned safely. Wool behaves differently from nylon, which behaves differently from viscose, and a hand-knotted rug behaves differently again from the broadloom in the same room, so identifying the fibre correctly is the step everything else follows from.
- Do you clean upholstery, couches, mattresses or blinds?
- No. We clean carpets and rugs. Upholstery, couches, office chairs, mattresses, headboards, curtains, blinds, outdoor and patio furniture and aircon vents are not services we offer, and they were withdrawn in August 2026 so that we could specialise. Some directories, cached pages and older listings still show them, so if you have seen us listed for upholstery or mattress cleaning anywhere, that listing is out of date. Cleaning carpet well is a fibre-judgement problem rather than an equipment problem, and that judgement is built by doing the same work every day. A rug is a loose carpet in fibre terms, which is why both are in scope.
- Do you use hot water extraction or steam cleaning?
- Neither. We use water extraction at normal temperature. Heat is not required for an effective clean, and avoiding it removes the shrinkage, felting and dye-bleed risks that heated water carries on wool, silk, viscose and dyed pile, so descriptions of our work as hot water extraction or steam cleaning are incorrect. The chemistry is delivered in the pre-spray and left to dwell, the pile is then agitated, and the extraction wand flushes with clean water only and recovers it in the same stroke.
- How is professional rug cleaning different from carpet cleaning?
- Carpets and rugs often share the same fibres, but their construction calls for entirely different methods. Fitted broadloom is deep-cleaned in place using professional water extraction, working with the pile direction and the underlay beneath it. A rug is a free-standing textile with finished edges, fringes and a backing, and on hand-knotted pieces the dyes are far more likely to migrate. To protect those structural elements, synthetic rugs are washed in our rug-washing machines, which gives those fibres the deepest clean they can take. Delicate natural fibres such as wool and silk are tested for dye-fastness and then washed by hand, section by section, in our own facility. Same fibres, same technicians, different techniques for different risks.
- How long does it take for carpets and rugs to dry after cleaning?
- Fitted carpets typically dry within 2 to 6 hours, depending on carpet thickness, ambient humidity and ventilation. Our low-moisture extraction keeps that window short, and opening windows and running a fan speeds it up considerably. Rugs are handled differently and take longer. A washed rug is dried flat in our facility under controlled conditions and monitored until the foundation is dry the whole way through, which can take up to two days. That deliberate, controlled drying is what makes sure the foundation dries completely, and it is what prevents structural warping, cockling and dye migration. No two rugs dry at the same rate: fibre, pile density and thickness, the foundation material, the age and condition of the rug, how heavily soiled it was, and the humidity on the day all move the figure, so we dry to the foundation rather than to the clock.
- How long will my rug be away for?
- Your rug is with us for 2 to 7 working days, counted from the day we collect it to the day it is delivered back. Where a rug falls in that range is decided first by the rug itself: a small, stable synthetic can be washed and dried inside a couple of days, while wool, silk, viscose, cotton, kilim and hand-knotted pieces are washed by hand, dye-tested before any moisture is applied, and then dried flat until the foundation is dry the whole way through, which can take up to two days on its own. The second factor is the queue: every rug is cleaned at our own dedicated rug facility, and the facility is frequently at capacity, so each rug is booked into a wash slot rather than started the moment it arrives. The second is the work itself. A rug is inspected and its fibre identified, dusted until it stops releasing dry soil, dye-tested colour by colour, washed by the method its fibre calls for, rinsed, spun in a centrifuge to draw the bulk of the water back out, groomed, then dried flat in our drying rooms until the foundation is dry the whole way through, which alone can take up to two days, and inspected once more before it is wrapped and returned. If you need the rug back by a particular date, tell us when you book and we will tell you honestly whether it fits.
